Frequently Asked Questions
Q. I'm running late, is that ok?
A. We understand that things come up, however will have to reschedule your appointment if you are more then 15 minutes late.
Q. Can I bring my Children or Pets while I'm getting a service?
A. Because of our utmost respect for your comfort, as well as that of others, we ask that you please refrain from bringing children to the salon unless they are receiving services. Unless your pet is a service animal, state law prohibits animals from being in the salon.
Q. What is your cancellation policy?
A. We require a 24 hour notice for cancellation or schedule changes.
Clients cancelling or rescheduling with less than 24 hour notice will be charged 50% of your scheduled service or a minimum charge of $50 (whichever is greater). No shows will be charged 100% of the service scheduled.
This fee will be required to be paid in order to book future appointments.
Q. Why did the receptionist and online booking ask for a credit card on file?
A. Many of our practitioners require a credit card to be placed on file to hold your appointment. If you cancel or reschedule with less than 24 hour notice, your card will be charged 50% of your scheduled service or a minimum charge of $50 (whichever is greater.) No shows will be charged 100% of the service scheduled. This fee will be required to be paid in order to book future appointments. We also require a cancelation policy form stating you understand our policies to be completed prior to your appointment.
Q. How do I cancel or change my appointment?
A. You can login to our online booking system by clicking the BOOK NOW button on our homepage, through our app- Urban Colorz Salon, or by calling 503-786-2844. We currently do not offer booking, canceling or rescheduling via email.
Q. Should I wash my hair before I get it colored?
A. Yes! We ask that you first prep your hair at home by washing with Unite Weekender shampoo! This will remove minerals and deposits and help ensure the best results for hair coloring.
Q. I am sick. What should I do?
A. Because we work in such close contact, we ask you to please reschedule if you are not feeling well in any way.
Q. I'm interested in joining your team. How do I apply?
A. We are a lease salon and are always accepting resumes. We would love to hear from you! Please see our careers page.